We are currently NOT accepting patients at this time.

If you are already enrolled with one of our family physicians, you automatically have access to Ottawa Valley FHT programs and services. To find out if you are eligible for a particular program or service, please talk to your family physician.

To make an appointment, please contact us.

Appointment Arrival and Check-in:

It is important that you arrive 10 minutes before your scheduled appointment so that we have time to gather important health information or complete necessary forms or procedures prior to your appointment.  Patients MUST bring and present a valid OHIP card for ALL medical visits.

In the winter months, please bring indoor shoes or slippers with you to help keep our facilities clean and ensure you do not need to walk around the office in your socks. Plastic bags are available at the reception desk to carry your belongings with you.

Prescription Renewal Requests

Prescription renewal request will not be taken over the phone.  Please call your pharmacy and have them fax a Prescription Renewal Request to us at 613-256-0949.  Your physician will review your chart and either fax the renewal back to the pharmacy or request a followup appointment before renewing your prescription in that case you will be contacted to set up an appointment.  Please allow 7 days to renew a prescription.

Local pharmacies are aware of this and will use their good judgement with their expanded scope for any delays that might occur.

Email Policy

OVFHT uses email communication to share information we think may be helpful to you.  This includes appointment reminders, changes to hours of operation, updates on programs and services, health promotion and some patient care topics.  Please review our email policy.

Cancelled/Missed Appointments:  Policy and Fees

Please note that appointments not cancelled one (1) business day prior to your scheduled appointment will be subject to a no show fee.

You may cancel or rebook your scheduled appointment by calling 613-256-9370, option "1", and either speaking with a medical receptionist or leaving a detailed message.  When leaving a message, please give your full name, telephone number, and the appointment type, date and time.

Cancellations/Missed Appointment Policy:  Mental Health Program

Due to the high demand for services offered by OVFHT, missed appointments result in lost opportunities for your therapist to provide counselling to other clients who might need help.  Please note the following policies:

If you arrive late for your scheduled appointment, you will be seen for the remainer of the session time and the session will not be extended.  If you arrive more them 15 minutes late for an appointment the session will be counted as a missesd appointment.

If you are unable to attend a scheduled appointment, please contact the clinic at least 24 hours in advance of your appointment time.  If you miss an appointment without sufficient notice, this will be considered a missed appointment and may be subject to a missed appointment fee.

We recognize the many demands and stressors in life that may prevent you from attending your appointment.  As such, patients are provided two (2) missed appointment opportunities (no-shows). Following two (2) missed appointments, we ask that you take a 6-month break in services from the Mental Health Program and you may be re-referred by your family physician.

We have a wait-list to manage our appointments and wait-times accordingly.  Therefore, if you cancel three sessions, we ask that you take a 6-month break in services from the Mental Health Program and  you may be re-referred by your family physician.

In order to manage our wait-list accordingly, after three (3) months of no contact you will be discharged from the Mental Health Program and may be re-referred by your family physician at a later time.

Health Cards

You are required to show your health card at each visit to the medical clinic and it is important to keep your health card address up to date.

Ontario law requires residents to keep their address up-to-date for their health card and other services.  If Ontario residents do not change their address every time they move they could miss out on important information regarding their health care coverage.

Not having an updated address with the Ministy of Health can also lead to administrative challenges for healthcare providers.

To update their address, Ontario residents can visit ServiceOntario.ca/AddressChange.  Addresses can also be changed by mail or in person. Visit www.ServiceOntario.ca or call 1-888-376-5197 or TTY 1-800-387-5559 for more information.

Protecting Your Privacy

We respect your privacy. Only Ottawa Valley FHT members involved in your care have access to your personal health information. Any personal health information we collect from you remains confidential. All patient information we store electronically is protected by passwords and firewalls.

The Ottawa Valley FHT falls under Ontario’s Health Information Protection Act, 2004. This legislation applies to those defined as “health information custodians” and outlines how custodians must collect, use, or disclose personal health information.

As part of our mission, we are committed to promoting patient privacy and protecting the confidentiality of the health information we hold.  Read the Ottawa Valley Family Health Team's Privacy Policy.